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SHOP POLICIES

As each item is handmade and completely unique, please note photos are a representation of the item you will receive but may not be the exact same item unless stated so in the product description. Each item is made to order unless otherwise noted, so please allow at least 4 business days on all orders (excluding bulk orders). 

All purchases are final sale, but I want you to be completely satisfied with your order and your experience with LUKAS + LEXX. Please contact me within 3 days of receiving the items if there are any issues, and I will do my best to make it right.

 

We understand that sometimes things happen, regardless how well an item is constructed and tested. If your item breaks from normal wear within the first 30 days of receiving, please contact us. I will repair your item for free once returned, with free shipping back to you. Jewelry must be sent back with all of its components in a protected package. We will not replace pieces that did not need repair. Please include all beads, chain, clasp, etc. Shipping fees are non-refundable.